How to edit attachments on a Knowledge Base article?

Oct 06, 2021 | Views: 4 | 1 person like this article

  • If you've already added an attachment, and would like to edit the attachment, you can follow the below steps:
  • Navigate to Manage-->Storgage located on the left pane of your home screen.
  • In the resultant screen, click on the 'Edit' icon against the attachment name in which you'd like to change the attachment.

  • Now, choose the Article from the dropdown, in which you'd like to change the attachment.
  • If you'd like to change the name of the attachment, you can change it under the Name field.
  • Click on 'Choose File' button located below that, to choose the new attachment that you'd like to add. 

  • After choosing the file, click on 'Submit' button for the attachment to be changed.

Note: If you want to delete the attachment from an article, you can click on Delete icon against the Attachment name available under Manage-->Storage.

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